web/public_php/ams/templates/show_queue.tpl

   1 {block name=content}
   2 <div class="row-fluid sortable ui-sortable">
   3     <div class="box col-md-9">
   4         <div class="panel panel-default">
   5         <div class="panel-heading" data-original-title="">
   6             <span class="icon-tag"></span> Ticket Queue {$queue_view}
   7         </div>
   8         <div class="panel-body">
   9             <div class="row-fluid">
  10                 <legend>Tickets</legend>
  11
  12                 <div class="alert alert-info">
  13                     <form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;">
  14                     Show
  15                     <select style="width: 136px;" name="what">
  16                         <option value="all" {if isset($prev_created_what) AND $prev_created_what eq "all"}selected="selected"{/if}>all</option>
  17                         <option value="waiting_for_support" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
  18                         <option value="waiting_for_users" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
  19                         <option value="closed" {if isset($prev_created_what) AND $prev_created_what eq "closed"}selected="selected"{/if}>closed</option>
  20                     </select>
  21                     tickets
  22                     <select style="width: 110px;" name="how">
  23                         <option value="assigned" {if isset($prev_created_how) AND $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option>
  24                         <option value="not_assigned" {if isset($prev_created_how) AND $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option>
  25                         <option value="both" {if isset($prev_created_how) AND $prev_created_how eq "both"}selected="selected"{/if}>both</option>
  26                     </select>
  27                     to
  28                     <select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
  29                         <option value="user" {if isset($prev_created_who) AND $prev_created_who eq "user"}selected="selected"{/if}>user</option>
  30                         <option value="support_group" {if isset($prev_created_who) AND $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option>
  31                     </select>
  32                     <span id="userList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:inline;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
  33                     <select style="width: 140px;" name="userid">
  34                         {foreach from=$teamlist item=member}
  35                             <option value="{$member.tUserId}" {if isset($prev_created_userid)} {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
  36                         {/foreach}
  37                     </select>
  38                     </span>
  39                     <span id="supportGroupList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:none;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
  40                     <select style="width: 140px;" name="groupid">
  41                         {foreach from=$grouplist item=group}
  42                             <option value="{$group.sGroupId}" {if isset($prev_created_groupid) AND $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option>
  43                         {/foreach}
  44                     </select>
  45                     </span>
  46                     <input type="hidden" name="action" value="create_queue">
  47                     <button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;"  ><span class="icon-tag icon-white"></span> View</button>
  48                     </form>
  49
  50
  51                 </div>
  52
  53
  54                 {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
  55                 <div class="alert alert-success">
  56                         {$success_assigned}
  57                 </div>
  58                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
  59                 <div class="alert alert-success">
  60                         {$success_unassigned}
  61                 </div>
  62                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
  63                 <div class="alert alert-error">
  64                         {$ticket_not_existing}
  65                 </div>
  66                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
  67                 <div class="alert alert-error">
  68                         {$ticket_already_assigned}
  69                 </div>
  70                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
  71                 <div class="alert alert-error">
  72                         {$ticket_not_assigned}
  73                 </div>
  74                 {/if}
  75
  76                 <table class="table table-striped table-bordered">
  77                     <thead>
  78                             <tr>
  79                                     <th>ID</th>
  80                                     <th>Title</th>
  81                                     <th>Assigned</th>
  82                                     <th>Timestamp</th>
  83                                     <th>Category</th>
  84                                     <th>Status</th>
  85                                     <th>SupportGroup</th>
  86                                     <th>Actions</th>
  87                             </tr>
  88                     </thead>
  89                     <tbody>
  90                           {foreach from=$tickets item=ticket}
  91                           <tr>
  92                                 <td>{$ticket.tId}</td>
  93                                 <td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
  94                                 <td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td>
  95                                 <td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip"  data-placement="right">{$ticket.timestamp}</span></td>
  96                                 <td class="center">{$ticket.category}</td>
  97                                 <td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <span class="icon-exclamation-sign icon-white"></span>{/if} {$ticket.statusText}</span></td>
  98                                 <td class="center">
  99
 100                                     {if $ticket.forwardedGroupName eq "0"}
 101                                         <i>{$public_sgroup}</i>
 102                                     {else}
 103                                          <span class="label label-info"><a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a></span>
 104                                     {/if}
 105
 106                                 </td>
 107                                 <td>
 108                                     {if $ticket.assigned eq 0}
 109                                         <form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
 110                                             <input type="hidden" name="ticket_id" value="{$ticket.tId}">
 111                                             <input type="hidden" name="action" value="assignTicket">
 112                                             <button type="submit" class="btn btn-primary" ><span class="icon-flag icon-white"></span> Assign Ticket</button>
 113                                         </form>
 114                                     {else if $ticket.assigned eq $user_id}
 115                                         <form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
 116                                             <input type="hidden" name="ticket_id" value="{$ticket.tId}">
 117                                             <input type="hidden" name="action" value="unAssignTicket">
 118                                             <button type="submit" class="btn btn-warning" ><span class="icon-remove icon-white"></span> Remove Assign</button>
 119                                         </form>
 120                                     {/if}
 121                                 </td>
 122                           </tr>
 123                           {/foreach}
 124
 125                     </tbody>
 126             </table>
 127
 128             <div style="width: 300px; margin:0px auto;">
 129                 <ul class="pagination">
 130                     <li><a href="{$pagination_base_link}&pagenum=1">&laquo;</a></li>
 131                     {foreach from=$links item=link}
 132                     <li {if $link == $currentPage}class="active"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></li>
 133                     {/foreach}
 134                     <li><a href="{$pagination_base_link}&pagenum={$lastPage}">&raquo;</a></li>
 135                 </ul>
 136             </div>
 137             </div>
 138         </div>
 139         </div>
 140     </div><!--/span-->
 141
 142     <div class="box col-md-3">
 143         <div class="panel panel-default">
 144         <div class="panel-heading" data-original-title="">
 145             <span class="icon-th"></span>Actions
 146         </div>
 147         <div class="panel-body">
 148             <div class="row-fluid">
 149                 <div class="btn-group">
 150                 <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
 151                 <ul class="dropdown-menu">
 152                     <li class="divider"></li>
 153                     <li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li>
 154                     <li><a href="index.php?page=show_queue&get=all">All tickets</a></li>
 155                     <li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
 156                     <li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
 157                     <li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
 158                     <li class="divider"></li>
 159                 </ul>
 160               </div>
 161             </div>
 162         </div>
 163                 </div>
 164     </div><!--/span-->
 165 </div><!--/row-->
 166
 167
 168
 169
 170 <!----- /javascript for this page -->
 171 <script type="text/javascript">
 172     function aimedforwhochanged(value)
 173 {
 174
 175 if (value == "user")
 176     {
 177     //hide the supportGroupList span
 178     var elem = document.getElementById("supportGroupList");
 179     elem.style.display="none";
 180     var elem2 = document.getElementById("userList");
 181     elem2.style.display="inline";
 182     }
 183 else if(value == "support_group")
 184     {
 185     //hide the userList span
 186     var elem = document.getElementById("supportGroupList");
 187     elem.style.display= "inline";
 188     var elem2 = document.getElementById("userList");
 189     elem2.style.display="none";
 190     }
 191 }
 192 </script>
 193 {/block}
 194