web/public_php/ams/templates/show_ticket.tpl

   1 {block name=content}
   2 <div class="row-fluid sortable ui-sortable">
   3     <div class="box col-md-9">
   4         <div class="panel panel-default">
   5         <div class="panel-heading" data-original-title="">
   6             <span class="icon-tag"></span>{$t_title} #{$ticket_tId}
   7         </div>
   8         <div class="panel-body">
   9             <div class="row-fluid">
  10                 <legend>{$title}: {$ticket_title} </legend>
  11
  12
  13                 <form id="changeTicket" class="form-vertical" method="post" action="index.php">
  14                 <table class="table table-bordered table-condensed ">
  15                         <tr>
  16                             <td><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
  17                             <td><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
  18                             <td><strong>Status: </strong>{if $ticket_status neq 3}<span class="label label-success">Open</span>{/if} <span class="label {if $ticket_status eq 0}label-success{else if $ticket_status eq 1}label-warning{else if $ticket_status eq 2}label-important{/if}"><strong>{$ticket_statustext}</strong></span></td>
  19                       </tr>
  20                         <tr>
  21                             <td><strong>Category: </strong>{$ticket_category}</td>
  22                             <td><strong>Priority: </strong>{$ticket_prioritytext}</td>
  23                             <td><strong>Support Group: </strong>
  24                                 <span class="label label-info">
  25                                     {if $ticket_forwardedGroupName eq "0"}
  26                                         <i>{$public_sgroup}</i>
  27                                     {else}
  28                                         <a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
  29                                     {/if}
  30                                 </span>
  31                             </td>
  32                         </tr>
  33                 </table>
  34                 <table class="table table-bordered table-condensed ">
  35                         <tr>
  36                             <td><strong>Filename: </strong></td>
  37                             <td><strong>Uploaded: </strong></td>
  38                             <td><strong>Filesize: </strong></td>
  39                                 <td><strong>Uploaded by: </strong></td>
  40                       </tr>
  41                         {foreach from=$ticket_attachments item=array}
  42                         <tr>
  43                             <td><a href="{$FILE_WEB_PATH}{$array['Path']}">{$array['Filename']}</a></td>
  44                             <td>{$array['Timestamp']}</td>
  45                             <td>{$array['Filesize']}</td>
  46                                 <td>{if $permission > 1}
  47                                         <a href="{$BASE_WEBPATH}index.php?page=show_user&id={$array['Uploader']}">{$array['Username']}</a>
  48                                         {else}
  49                                         {$array['Username']}
  50                                         {/if}
  51                                         </td>
  52                     </tr>
  53                         {/foreach}
  54                 </table>
  55
  56
  57                 <table class="table table-bordered" >
  58                     <tbody>
  59                         {foreach from=$ticket_replies item=reply}
  60                         <tr>
  61                             <td>
  62                                 <p>
  63                                     <span class="label label-info"> {$reply.timestamp}</span>
  64                                     {if $reply.permission eq '1'}
  65                                     <span class="label label-success"><strong><span class="icon-user icon-white"></span>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
  66                                     {else if $reply.permission gt '1'}
  67                                     <span class="label label-warning"><strong><span class="icon-star icon-white"></span>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
  68                                     {/if}
  69                                 </p>
  70                                 <p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
  71                             </td>
  72                         </tr>
  73                         {/foreach}
  74
  75                         {if $ticket_status eq 3}
  76                         <tr>
  77                             <td>
  78                                 <p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
  79                             </td>
  80                         </tr>
  81                         {/if}
  82
  83                         <tr>
  84                             <td>
  85                                 <form id="reply" class="form-vertical" method="post" action="index.php">
  86                                 {if $ticket_status neq 3}
  87                                     <legend>{$t_reply}:</legend>
  88                                     <div class="control-group">
  89                                         <label class="control-label">{$t_fill}</label>
  90                                         <div class="controls">
  91                                             <div class="input-prepend">
  92                                                 <textarea rows="6" class="span12" id="Content" name="Content"></textarea>
  93                                             </div>
  94                                         </div>
  95                                     </div>
  96                                     {if isset($isMod) and $isMod eq "TRUE"}
  97                                      <div class="control-group">
  98                                         <label class="control-label">Options</label>
  99                                         <div class="controls">
 100                                             <div class="input-prepend">
 101                                         <input type="checkbox" name="hidden">Hide reply for user.
 102                                          </div>
 103                                         </div>
 104                                     </div>
 105                                     {/if}
 106                                 {/if}
 107                                 {if isset($isMod) and $isMod eq "TRUE"}
 108                                 <div class="control-group"  style="display: inline-block;">
 109                                     <label class="control-label">Change status to</label>
 110                                     <div class="controls">
 111                                         <select name="ChangeStatus">
 112                                             {foreach from=$statusList key=k item=v}
 113                                                     <option value="{$k}">{$v}</option>
 114                                             {/foreach}
 115                                         </select>
 116                                     </div>
 117                                 </div>
 118                                 <div class="control-group"  style="display: inline-block; margin-left:10px;"">
 119                                     <label class="control-label">Change priority to</label>
 120                                     <div class="controls">
 121                                         <select name="ChangePriority">
 122                                             {foreach from=$ticket_priorities key=k item=v}
 123                                                     <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
 124                                             {/foreach}
 125                                         </select>
 126                                     </div>
 127                                 </div>
 128                                 {/if}
 129                                 <input type="hidden" name="function" value="reply_on_ticket">
 130                                 <input type="hidden" name="ticket_id" value="{$ticket_id}">
 131
 132                 <h3>Upload Attachment</h3>
 133                 <input data-no-uniform="true" type="file" name="file_upload" id="file_upload">
 134                                 {literal}
 135                                 <script language='JavaScript'>
 136                                 $(document).ready( function () {
 137
 138                                         $('#file_upload').uploadify({
 139                                         'formData' : {'PHPSESSID': '{/literal}{nocache}{$sessionid}{/nocache}{literal}'},
 140                                         'auto' : true,
 141                                         'multi' : true,
 142                                         'method' : 'post',
 143                                         'swf': 'misc/uploadify.swf',
 144                                         'displayData': 'percentage',
 145                                         'uploader': 'func/upload.php?id='+{/literal}{$ticket_id}{literal},
 146                                         'removeCompleted' : false
 147                                         });
 148                                 });
 149                                 </script>
 150                                 {/literal}
 151                                 <div id="filesUploaded"></div>
 152                                 <div class="control-group">
 153                                     <label class="control-label"></label>
 154                                     <div class="controls">
 155                                         <button type="submit" class="btn btn-primary" >{$t_send}</button>
 156                                     </div>
 157                                 </div>
 158                                 </form>
 159                             </td>
 160                         </tr>
 161                     </tbody>
 162                 </table>
 163             </div>
 164         </div>
 165                 </div>
 166     </div><!--/span-->
 167
 168
 169
 170     <div class="box col-md-3">
 171         <div class="panel panel-default">
 172         <div class="panel-heading" data-original-title="">
 173             <span class="icon-th"></span>Actions
 174         </div>
 175         <div class="panel-body">
 176             <div class="row-fluid">
 177
 178                 {if isset($isMod) and $isMod eq "TRUE"}
 179
 180                  <legend style="margin-bottom:9px;">Ticket Assigning</legend>
 181                  {if $ticket_assignedTo eq 0}
 182                     <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
 183                         <input type="hidden" name="ticket_id" value="{$ticket_tId}">
 184                         <input type="hidden" name="action" value="assignTicket">
 185                         <button type="submit" class="btn btn-primary" style="margin-bottom:9px;><span class="icon-flag icon-white"></span> Assign Ticket</button>
 186                     </form>
 187                 {else if $ticket_assignedTo eq $user_id}
 188                     <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
 189                         <input type="hidden" name="ticket_id" value="{$ticket_tId}">
 190                         <input type="hidden" name="action" value="unAssignTicket">
 191                         <button type="submit" class="btn btn-warning" style="margin-bottom:9px;><span class="icon-remove icon-white"></span> Remove Assign</button>
 192                     </form>
 193                 {/if}
 194
 195                 {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
 196                 <div class="alert alert-success">
 197                         {$success_assigned}
 198                 </div>
 199                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
 200                 <div class="alert alert-success">
 201                         {$success_unassigned}
 202                 </div>
 203                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
 204                 <div class="alert alert-error">
 205                         {$ticket_not_existing}
 206                 </div>
 207                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
 208                 <div class="alert alert-error">
 209                         {$ticket_already_assigned}
 210                 </div>
 211                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
 212                 <div class="alert alert-error">
 213                         {$ticket_not_assigned}
 214                 </div>
 215                 {/if}
 216
 217                 <legend style="margin-bottom:9px;">Forward to Group</legend>
 218                 <form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
 219
 220                 <div class="control-group">
 221                     <div class="controls" >
 222                         <select name="group">
 223                                     <option></option>
 224                             {foreach from=$sGroups key=k item=v}
 225                                     <option value="{$k}">{$v}</option>
 226                             {/foreach}
 227                         </select>
 228                     </div>
 229                 </div>
 230                 <input type="hidden" name="ticket_id" value="{$ticket_tId}">
 231                 <input type="hidden" name="action" value="forward">
 232                 <div class="control-group">
 233                     <div class="controls">
 234                         <button type="submit" class="btn btn-primary" >Forward</button>
 235                     </div>
 236                 </div>
 237                 </form>
 238                 {if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
 239                 <div class="alert alert-error">
 240                         {$invalid_sgroup}
 241                 </div>
 242                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
 243                 <div class="alert alert-error">
 244                         {$ticket_not_existing}
 245                 </div>
 246                 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
 247                 <div class="alert alert-success">
 248                         {$success_forwarded}
 249                 </div>
 250                 {/if}
 251                 {/if}
 252                 <legend style="margin-bottom:9px;">Other actions</legend>
 253                 <div class="btn-group">
 254                     <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
 255                     <ul class="dropdown-menu">
 256                         <li class="divider"></li>
 257                         {if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
 258                         <li><a href="index.php?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></li>
 259                         {if $hasInfo}<li><a href="index.php?page=show_ticket_info&id={$ticket_tId}">Show ticket Info</a></li>{/if}
 260                         <li class="divider"></li>
 261                     </ul>
 262                 </div>
 263             </div>
 264         </div>
 265                 </div>
 266     </div>
 267 </div><!--/row-->
 268 {/block}
 269