web/public_php/ams/inc/show_ticket.php

   1 <?php
   2 /**
   3 * This function is beign used to load info that's needed for the show_ticket page.
   4 * check if the person browsing this page is a mod/admin or the ticket creator himself, if not he'll be redirected to an error page.
   5 * if the $_GET['action'] var is set and the user executing is a mod/admin, it will try to execute the action. The actions here are: forwarding of a ticket,
   6 * assigning a ticket and unassigning a ticket. This function returns a lot of information that will be used by the template to show the ticket. Mods/admins will be able to
   7 * also see hidden replies to a ticket.
   8 * @author Daan Janssens, mentored by Matthew Lagoe
   9 */
  10 function show_ticket(){
  11     //if logged in
  12     if(WebUsers::isLoggedIn() && isset($_GET['id'])){
  13
  14         $result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId();
  15         $result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
  16         $target_ticket = new Ticket();
  17         $target_ticket->load_With_TId($result['ticket_id']);
  18
  19         if(Ticket_User::isMod(unserialize($_SESSION['ticket_user'] ))){
  20             if(isset($_POST['action'])){
  21                 switch($_POST['action']){
  22                     case "forward":
  23                         $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
  24                         $group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
  25                         $result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
  26                         break;
  27                     case "assignTicket":
  28                         $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
  29                         $result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
  30                         break;
  31                     case "unAssignTicket":
  32                         $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
  33                         $result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
  34                         break;
  35
  36                 }
  37             }
  38         }
  39
  40         if(($target_ticket->getAuthor() ==   unserialize($_SESSION['ticket_user'])->getTUserId())  || Ticket_User::isMod(unserialize($_SESSION['ticket_user']) )){
  41
  42             $show_as_admin = false;
  43             if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
  44                 $show_as_admin = true;
  45             }
  46
  47             $entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin);
  48             Ticket_Log::createLogEntry($result['ticket_id'],unserialize($_SESSION['ticket_user'])->getTUserId(), 3);
  49             $result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
  50             $result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
  51             $result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
  52             $result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
  53             $result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
  54             $result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
  55             $result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
  56             $result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
  57             $result['ticket_priorities'] = Ticket::getPriorityArray();
  58             $result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
  59             $result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
  60             $result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
  61             $result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
  62             $webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId']));
  63             $result['ticket_assignedToText'] = $webUser->getUsername();
  64             $result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
  65             $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
  66             $i = 0;
  67             global $FILE_WEB_PATH;
  68             $result['FILE_WEB_PATH'] = $FILE_WEB_PATH;
  69             global $BASE_WEBPATH;
  70             $result['BASE_WEBPATH'] = $BASE_WEBPATH;
  71             foreach( $result['ticket_replies'] as $reply){
  72                 $webReplyUser = new WebUsers($reply['authorExtern']);
  73                 $result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
  74                 $i++;
  75             }
  76             if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
  77                 $result['isMod'] = "TRUE";
  78                 $result['statusList'] = Ticket::getStatusArray();
  79                 $result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" );
  80             }
  81             $result['hasInfo'] = $target_ticket->hasInfo();
  82             global $INGAME_WEBPATH;
  83             $result['ingame_webpath'] = $INGAME_WEBPATH;
  84             //get attachments
  85             $result['ticket_attachments'] = Ticket::getAttachments($result['ticket_id']);
  86             return $result;
  87
  88         }else{
  89             //ERROR: No access!
  90             $_SESSION['error_code'] = "403";
  91                 header("Cache-Control: max-age=1");
  92             header("Location: index.php?page=error");
  93             throw new SystemExit();
  94         }
  95     }else{
  96         //ERROR: not logged in!
  97                 header("Cache-Control: max-age=1");
  98         header("Location: index.php");
  99         throw new SystemExit();
 100     }
 101 }